Key points for our Network Brokers: Pick Mortgage brokers is the using financial Users are working which have “Mortgage Bankers” in the See Home loans (situated in Irvine, California – Period off procedure 8:00am – 6:00pm PST) – Cartus will send their contact information over regarding the advice

58 FACILITATOR: I stated on the network past slide throughout the the latest client finalizing. See. Since the Launch – i’ve put more than 500 tips to the system

59 Select Mortgage brokers: A house Perks Pick Mortgage brokers while the A house Rewards program circulated Customers Types of: Consumers Playing Lender: Select Mortgage brokers Bonus: Bucks Benefits 31+ Mil Bank card holders Look for Personnel Financial Bankers (email address considering w/referral) (have lead exposure to Agents) Mortgage Escalation For the Cartus Coordinator and you may/or Home loan Banker Facilitator: It registered for the home loan organization from inside the (Promote Conventional, Hands and you can FHA capital possibilities) Look for Financial, that’s most commonly known for the bank card attributes intends to broaden its company supply an array of financial products and you may reach out to a wider clientele He has got a couple of towns and cities devoted buy only home loan bankers (Irvine, California and you can Louisville, KY) So it customer signing is actually a rising inclusion to your Cartus Attraction Customer profile and you will receive top quality guides off their highly trendy customers. The brand new user’s Mortgage Banker you will definitely get in touch with the agent! Thus don’t be surprised. Use the words out-of “Customer” whenever addressing all of our recommendation customers (not user). Consumers can get found an effective “Cash Award” (maybe not dollars added bonus) after they pick and/or sell from the system From inside the KS and you may TN Come across Present Card Provided

61 Provider: Users require Value All of our members come across a representative in order to high light the dedication to outstanding service courtesy…. Rigorous awareness of detail Effective correspondence Seamless shipments Professionalism Efficiency Due to Sincerity read more Let us change all of our focus to help you Customer service Take a look at slide. Consider precisely what the definition of customer service is: Customer service ‘s the assistance or any other resources you to a pals will bring to the people whom get otherwise play with its products otherwise features. USAA Better Service Getaways to own bare this greatest away from notice! We have to pick improvement in the next elements 20% Broker unreactive 19% Agent maybe not bringing requisite suggestions Within system height- the new members enjoys because of the Agencies a superb Solution rating regarding 84.3%. Pretty good and you can a job Well done! – very close to goal of 85%. Yet still from the in which we need to become. In 2011, the newest Representative score is actually 84.1% – it has been generally flat year over year. Just take a few momemts to determine your strong musicians and artists through the Speak in the certain above and beyond facts your “A” Group experienced in the Come back to your firm’s solution ranks shortly after once more. “Usually would over is required people” – Standard George S. Patton

The company is a hundred% towards service you send on members

62 USAA – Questionnaire Inclusion Page Survey is actually away from USAA and you can topic distinctive line of USAA MoversAdvantage ® Satisfaction Survey The second step 3 glides was types of what the questionnaire looks like from the member’s angle and exactly what the full and you may broker issues appear to be. The latest representative gets an enthusiastic from USAA – 17 months immediately following its closure go out. NOTE: It is extremely very important to quick revealing off purchases research so you can Cartus! HANDOUT – copy of one’s USAA questionnaire

64 USAA – Representative specific Questions Agent Name is referenced About concern! A separate ability which had been put in new survey try that the a house agent’s name is today inserted from the certain question one cost the fresh agent’s service. The newest coordinator’s identity plus appears regarding issues you to definitely connect to them. Other brand new feature is the fact that the property the questionnaire is actually directed at as well as appears regarding the questionnaire. We have eliminated the trouble away from members perhaps providing viewpoints to your a bad solution.