Crappy customer service… Can’t reach mortgage manager. Started re-finance techniques. Turned in all of the records, missed 5 closings. Nonetheless wishing! Losing profits. Troublesome customer support. Crappy deal! Exactly how did they arrive at cuatro.5 billion when you look at the conversion process? Pose a question to your Says Attorneys Place of work.

They keep animated me to the latest financing processors

Terrible customer service. I was dealing with a great refinance just like the no nearer to closing than simply I became into the June. Customer care try a tale. They just transfer us to different people, and i am bounced as much as eg a golf ball. Really disappointed and you may crazy and are swinging my mortgage today. Dont highly recommend New Rez at all.

My financing was which have Ditech and it is marketed to This new Rez

Avoid using NEWREZ….biggest mistake I have generated. Been trying refi. Since the Get it’s now Oct nonetheless prepared. I have sent a similar records within the multiple times. Cannot reach people because of the phone. My mortgage was accepted 2 months ago nevertheless prepared. The firm was bull crap go in other places.

The newest Rez is the bad mortgage lender Magnolia installment loan bad credit no bank account!! This new Rez entitled and you can available to refi my loan during the a lower interest rate. The loan Manager Ryan informed me it might be simple no hassle. The guy also told you its not necessary for the next assessment because loan was just 12 months old so we were not taking one additional money aside! HA… 5 weeks afterwards they are requesting docs they actually have. The loan Processor dont understand the docs We publish on the safe website. The fresh new definitely poor bank I’ve ever caused! Save the brand new anger and get various other lender!!

NewRez/Shellpoint obtained our home loan of Ditech. Earliest percentage in order to NewRez was at , and this we install via the NewRez site having automatic payments on to begin per month. The ran really up to . It never ever grabbed the percentage that was allowed to be pulled from our savings account! We didn’t observe until i had a call towards of some unusual count saying they were NewRez, did not consult with them once we failed to admit the number. Checked out the account online through the website and you may lower and you may view new October payment had not become instantly acquired! Got to your cellular telephone having NewRez support service instantly to locate away the thing that was happening and you will is informed it had been particular sorts of glitch. Mind you, repayments being moving to possess percentage really well while the ! There’s a number of cash in the fresh new savings account for it! We talked with a few various other persons to the , on the second person using the payment over the telephone having the newest statement out of the girl that there will be zero late charges, zero commission and it might be ACH. It’s now as well as on the webpage it is appearing me personally that it is an enthusiastic unapplied fee! What the heck, this is basically the October 1 payment and really should was basically used as a result Quickly with the . Therefore we log in to the device once more with them today and you will inquire what’s going on? Is told one to she would instantly demand it is put on the fresh Oct fee and you are not later I called our lender following talking-to NewRez towards the and the lending company told you no take to during the payment ended up being expected from the NewRez/Shellpoint, it (the lending company) are not closing people fee therefore possess an abundance of money to pay for cuatro several years of money! You will find lower than 12 months kept on this first home loan and are also positively provided going to the county attorney general’s workplace, the better providers agency, hiring legal counsel and you can investing it away from now. The online membership with NewRez shows the next percentage getting auto-reduced is scheduled to possess Late 1, but if i you will need to glance at the booked automated payments, they tells us we cannot just like the account try past due. This is so completely wrong with the of many profile! You will find Never been late when you look at the 31 ages with the help of our financial percentage and we keeps the ultimate credit score more than 850! Will they be now going to shag our credit rating? Stay away from Her or him!