When you look at the 2020, the fresh new CFPB obtained 1054 complaints against SPS. SPS rated Count 36 certainly one of the economic people for the most problems.

Letter from SPS dated XX/XX/XXXX, states … My payment currently is 3 % <>. New payment is 4 % <>effective XX/XX/XXXX and scheduled to go up XX/XX/XXXX, and again to increased to 4.125 % and is effective again on XX/XX/XXXX and scheduled increase again XX/XX/XXXX to <>. I had applied for a loan mod back in XX/XX/XXXX, with no results. SPS wasn’t clear with their requests each time they asked for additional info and I was returning info on XXXX paperwork, but later several months, found they wanted the info on their paperwork, even though info almost same, just not on their paperwork, so in the end my paperwork was thrown out. I had to start all over and this took me about a month to mentally wrap my head around the chore I had to do AGAIN, but after calming down and receiving their forms. I reapplied in XX/XX/XXXX, a few questions about my paperwork again, they seem to question my paycheck status, they question why was I missing paychecks, I explained I only worked two days in first quarter of this year and I highlighted the info describing that, like year to date # s. Then they said I wasn’t reporting workman s comp checks. I explained, I am not reporting because I am not receiving, they found that odd for me not to be collecting. I explained I only work one day a week and I don’t qualify, I only work one day a week because I am a full time mother to my XXXX year old with XXXX, trying to transition him into adulthood since the school district did not. Another reason I need help with my loan mod, because he has cost me $ XXXX recently for XXXX assessment and <>for XXXX XXXX XXXX remapping to help him deal with real world. Finally it was in underwriting and they questioned that again. Finally, I find it is in its 30 day time frame starting XX/XX/XXXX, I received a resolution on XX/XX/XXXX explaining they were ount they showed as income was <>= ,000,000>, when in reality it is <>, because I am not working nor am I collecting unemployment, this is a discrepancy, I called XXXX and they suggested I reach out to you.

Issue Details:

Full Issue:The mortgage team refuses to mail me my comments in the an excellent prompt trends. I did not discover my personal declaration until 5 days ahead of my percentage is due.

Issue Facts:

Full Complaint:From the first date, I have always included a partial pre-payment of my principle. When the COVID-19 Pandemic shut down XXXX Florida, I called Select Portfolio Servicing and asked them two questions ; 1 ) would they lower the variable interest rate, which they increased last year, 2 ) what options do I have if I have a problem making the loans Blountsville payments Today, I received my statement. The pre-payment of <0.00>was unapplied, even though the mortgage coupon was clearly marked for partial pre-payment. Rather than following their customer s wishes, they continue to charge interest charges for the <0.00>( and future ) pre-payments. At XXXX XXXX, I called, I was informed that I was enrolled in their forbearance program and they told me that I could not withdraw from it. This is Forced Compliance of a Condition that was never agreed to.

Grievance Details:

Complete Criticism:In my bankruptcy proceeding last year my obligations try never ever reaffirmed because of the my personal lender to my mortgage by my financial XXXX XXXX who upcoming directed that it loan in order to SPS Repair using this step none off my personal percentage background is already been recorded back at my domestic financing for the past 7 years very loan providers you should never actually know me personally because does not demonstrate that I actually provides a property financing Ergo it has caused it to be impossible in my situation to re-finance otherwise score a different type of financing that have a diminished interest speed except that one that is are provided with my personal servicing company at this time therefore i’m inside the in a position to accessibility my guarantee it has been taking place for years

Business impulse:

We utilized that it issue about social archives of User Monetary Defense Bureau (CFPB). You can document the grievance into CFPB here.