As long as you have a call center headset, you can perform all of your household responsibilities (or travel the world) while still guiding customers through their problems over the phone. Just because you’re not face-to-face with customers doesn’t mean you can slack off on your tone and presence. This may be easier for a call center agent or support rep who gets to speak with customers on the phone. However, when your only means of communication is email or live chat, all you have to represent yourself and your reputation are your written words.

• What may have once required in-person meetings can now occur via email, phone, or live chat.
• In this post, discover if remote service is right for you, the different types of positions available, and companies that often offer them.
• The Customer Service representative aids in all customer support functions of patient order entry while abiding by the procedures set forth by management within the customer support centers.
• For example, you’ll often be helping customers with questions they have while online shopping on your company’s website.
• U.S. Bank is one of the top five largest commercial banks in the United States.

You may be surprised by the sheer number of positions there are for remote employees. However, before diving in headfirst, you may wonder if you have what it takes to handle a remote customer service position. You may what is remote customer service be surprised by the sheer number of positions available for remote employees, especially in customer service. However, you may be wondering if you have what it takes to handle a remote customer service position.

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Rather than proactively contacting customers, remote customer support reps respond to customer questions and concerns and offer product and service solutions in return. They provide support over various channels, just like remote customer service reps. In addition, they have the ease to work from any location, as long as they have access to a phone and WiFi. Since this position is restricted to different forms of virtual communication — from phones to email to live chat to social media — you can handle it from any remote location. It may even be easier to hit your quotas when working from home. Discover the best remote customer support jobs at top remote companies that are hiring customer success, customer service, community managers and more.

Making connections and saving the day for our customers one call at a time. And if that’s not rewarding enough, our perks are pretty great too. Answer the call, plus grow your own career in a collaborative work (from home) culture.

Find a Remote Job in Customer Service

Find remote support jobs as a Support Technician, Support Engineer, Customer Support Representative, Technical Support Manager, and more. We curate the best remote support jobs to match your area of expertise. Customer support deals with clearly communicating with the customers in troubleshooting, maintenance, installation of a product, and so much more. Remote Support jobs where people telecommute (work remotely) are on the rise.

• She’s particularly committed to their professional development.
• Our total rewards package includes up to $8K/year in tuition assistance, 401(k) savings plan with company match, 8 weeks parental leave, 50% off your Verizon wireless service and more.
• Entry-level customer service jobs are available, as well as manager roles for more experienced professionals.
• In this hybrid role, you’ll have flexibility to work both remotely and on-site.
• These employees are excellent team players and understand how to support their teammates to produce positive customer engagement.

However, rather than working in-office, they work from home or another remote location. They perform the same responsibilities as a customer service rep, except that their team is either partially or fully remote. Most duties performed by customer service agents can be done from a home office using the internet to connect to communications tools. Customer service representatives serve as the first point of contact for customers. They provide information or answer questions about products or services and handle and resolve complaints to provide a positive customer service experience.